ITV Ed

Thanks for your reply but unfortunately the ITV help pages that you refer us to does not necessarily answer/solve our problems hence why we are discussing them here on the forum.

Whenever I try to click on a clip, all I get is a blank, black screen which then takes me back to the home page - your help pages doesn't suggest what I should do if it get this!!!! I have checked that my computer has all the correct system requirements so am at a loss as to what to do now.

If you are able to offer any additional help or advice, I'm sure others would be most welcome. The forum thread under ITV play has a host of users with the same problems. Regards,

This seems to be an old thread, but I'm getting the old black screen treatment.  I'm able to download and watch stuff from the BBC and 4oD, but not from ITV.

 When I try to download the activeX, it doesn't work.  I can't get Internet Explorer either, so that might be the problem.  I've tried loads of things, short of reinstalling from disk.  It's odd because I've been able to upgrade to IE11, and it IE tells me I've done this ok, but it cannot display the webpage.  So frustrating.

 Any suggestions?

I too have tried the ITV Help page. Its set out really clearly and worked well on partners Laptop. I however am having the same problems as others on this site - black video area and nothing on the help page addresses this. In other words when I connect to the ITV website I get no on screen information as described just a blank (blacked out) video area. Please could someone at ITV address this.

Thanks 

 

I'm having pretty much the same problems. The ITV.com Player is refusing to believe<br>
that Flash Player is installed in IE. This is even though my Add/Remove Programs<br>
list says otherwise, and the fact that Flash Player works fine with other popular<br>
video viewing websites such as YouTube and Google Video.<br><br>

 

So, given the fact that others here have reported similar problems, there is clearly<br>

something at fault with the media delivery software setup on the ITV.com server,<br>

rather than any of the IE and Flash Player settings we have on our PC's.<br><br>

BTW ... I very rarely use IE. I'm only using it since ITV.com foolishly demands<br>
the use of such poor quality, technically obsolete, internet browsing software.<br>

 

BTW also ... I don't know what on earth kind of forum software this site is using,

but it's not a patch on the more popular one such as phpBB or vBulletin . . .

I originally posted in October but was unable to resolve probs with the player.  Having just checked the more recent postings I tried alowing popups on the site and initially this didn't work but I also pressed control + F5 and this seems to have solved the problems.  Hopes this helps some others.

thanks for posting the technical advice re ITV player on the HELP page

followed faithfully and my ITV player now works EXCEPT FOR RESTRICTED CONTENT (see posting in Best of ITV forum)

I'm glad some people seem to have made progress because I'm getting no where.

I'm running XP, fully up to date.  Media player 11.

Accordding to ITV I can't play their content because

a) Media player is not new enough or active X is disabled.

b) DRM isn't installed.

All the above are installed, fully up to date and working fine.

How come ITV can't get something as simple as this working ?

BBC I-Player, 4od, sky and a couple of foreign tv channels I've access to can all provide online programming without any problems.

Several emails to ITV support result in no reply at all.

I guess they don't care about us ?

Anyone made any more progress before I give up ?

Hi,
I am using a vista lap top (so windows media player 11) with intel 965 graphics card. I have the latest Intel driver, latest flash player, silverlight, you name it - I am up to date! I can watch streaming programs on the BBC iplayer site no problem (apart from having to uncheck the hardware acceleration option to view in full screen) but I only get sound when trying to watch anything using the ITV video player (apart from the ads at the start), a downloaded BBC program (whether viewed in MP11 or BBC iplayer) and a streamed or downloaded program on 4oD (including the ads at the start!). I hope that someone can help me solve this problem as at the moment I am maintaining a deceitful air of smugness over my Mac loving friends who can only use the BBC streaming service but if this continues for much longer I might have to come clean!

A new Intel mobile chipset 965 driver is available which once installed sorts the problem - well for BBC and ITV. Still have the same problem with 4oD but I guess 2 out of 3 isn't bad!!

I have exactly the same problem and as a newly registered member I was hoping for a simple and straight forward answer.

BBC is fine but I am in the doghouse because my wife is unable to see "Vera's funeral" episode of Coronation Street which she missed thanks to me!

invalid_user:

I'm glad some people seem to have made progress because I'm getting no where.

I'm running XP, fully up to date.  Media player 11.

Accordding to ITV I can't play their content because

a) Media player is not new enough or active X is disabled.

b) DRM isn't installed.

All the above are installed, fully up to date and working fine.

How come ITV can't get something as simple as this working ?

BBC I-Player, 4od, sky and a couple of foreign tv channels I've access to can all provide online programming without any problems.

Several emails to ITV support result in no reply at all.

I guess they don't care about us ?

Anyone made any more progress before I give up ?

 

Saved me the trouble of typing exactly the same problem. Thanks, no joy here either.

I found if I turn off Norton Internet securties and the Firewall the player works perfectly!!

This is driving me mad. I missed an episode of Honest and wanted to catch up but ITV's broken implementation of a player is just too frustrating for words. I can get the time counter going up, and the progress bar moving across the bottom, but no picture or sound and just a 'placeholder' clicky ad instead of the content.

Since nobody seems to have any solutions, and ITV themselves appear to be among the least interested in providing answers, I am frankly losing interest in the programme and will probably not bother with the rest of the series.

 Well done ITV, another dissatisfied customer going elsewhere for his entertainment!
 

Ha!  I got it working (for now!) 

Seems like the player is very sensitivce about such things as firewalls and security settings, and if you have anything other than the 'Default' level of security (i.e. Medium) it kicks up a fuss and refuses to behave.

 In Internet Explorer go to Tools>Options, click on the Security tab and make sure the setting for 'Internet Zone' is Medium.  Click the 'Default Level' button if necessary.

The above may also work as a fix if the diagnostics page keeps telling you that you don't have the Windows Media Player plug-in when you know full well that you have.

Those of you with secondary software firewalls (Norton, Kerio etc.) will have to experiment to see whether their settings are causing conflict. It is my personal opinion, but if you are running your internet connection through a properly enabled router (with it's own firewall) then you don't need another software firewall on top of Windows own effort, and those using ADSL modems can get away with one of the free firewall applications (e.g Kerio, ZoneAlarm).  

 And No!  I haven't been tinkering away at this all night (see previous post), something woke me up early so I had another stab at it on the way back from the bathroom,

 As Ed Murrow used to say, "Good Night, and Good Luck!" 

Thank you very much for the info about this driver, goldfish39 - it worked for me!

The ITV player (and also one for a French TV news channel) had been working fine on my laptop with Windows Vista, but sometime during January they both suddenly stopped working and all I could get was the sound and video for an initial advert, followed by just the sound from the actual programmes and a black screen.

Having read the post by goldfish39 on this forum,I checked on the "Welcome Center" on my laptop and the information included "Mobile(R) Intel 965 Express Chipset family", so I then went to the Intel website and found the new driver (dated 10/01/2008):

When selecting the operating system, it shows several options for Windows Vista, so I just had to check the system information for my laptop to verify the version, and also to see whether it was 32-bit or 64-bit.

Having downloaded and installed the new driver it now works perfectly.