I thought it was a shame that Tamara was sacked from "Celeb Air". (I realise that it was hard to choose, but the reasons for sacking her are, I would argue, some of the very reasons that flight attendants suffer a lot of stress in their jobs.)
Tamara was sacked for "not buying champagne" and "not wrap[ping] the presents". She had been asked to buy these by a "celebrity" passenger who had not got himself organised in time to do the shopping for his girlfriend's birthday. I have to agree with her that it was "outrageous" to have been asked in the first place.
Airline personnel already have to present a cheery disposition (for a full working day), offer service (including dealing with stag parties, disgruntled passengers etc.) with a smile as well as check in, clean the plane in the turnaround, know the safety procedure and so on. Buying presents for other people (let alone wrapping them) is not within their job description, and therefore should not have been something that the mentors judge on.
Tamara was thrown in at the deep end checking in passengers on her own - arguably something that experienced flight attendants would have complained bitterly at anyway, and did it in time offering what I can imagine was good customer service. Given that the judgment was on feedback forms and the team as a whole lost, the final judgment should have been based on something a) that everyone was equally asked to do; and b) the taste of reality that Tamara faced, and succeeded with should have been taken into consideration.
The more that managers try to please "celebrities" who really should take more responsibility for their own lives, the more undue pressure is put on those in the frontline who have enough to do just to remain sane.
Surely a bit of perspective wouldn't go amiss.